Accessibility Statement
Introduction
Inbank is committed to improving the accessibility of its digital services in accordance with the requirements of the European Accessibility Act (Directive (EU) 2019/882) and its transposition into Estonian national law.
This statement applies to the digital interface at https://inbank.ee, which provides access to consumer-facing banking products and services.
Legal Basis
This accessibility statement is published in accordance with:
- The European Accessibility Act (Directive (EU) 2019/882) on the accessibility requirements for products and services.
- Products and Services Accessibility Act (Toote ja teenuse ligipääsetavuse seadus) transposing the European Accessibility Act in Estonia, which sets out accessibility requirements for private sector service providers, including financial services.
Scope of Accessibility
This website and related digital services are designed to conform to the applicable accessibility requirements outlined in the EAA and Estonian law, including:
- Making interfaces perceivable, operable, understandable, and robust (following WCAG 2.1 Level AA principles).
- Ensuring compatibility with assistive technologies such as screen readers and keyboard navigation.
- Providing equal access to information and functions for users with disabilities.
Accessibility Status
The website is partially compliant with the accessibility requirements set out in applicable legislation. Compliance is based on:
- The application of Web Content Accessibility Guidelines (WCAG) 2.1, level AA.
- Technical and usability evaluations carried out by internal experts.
While Inbank is committed to ensuring that all parts of our website are accessible, there may be some areas that are currently exempt from full accessibility requirements due to technical limitations or other valid reasons. Below is a list of the current exemptions:
- Third-party Content: Some content provided by third parties may not be fully accessible. This includes embedded media, external plugins, or external resources where we do not have control over accessibility features. We are working with third-party providers to improve accessibility where possible.
Accessibility Measures
To support digital accessibility, Inbank commits to:
- Integrating accessibility assurance in the design and development lifecycle.
- Considering accessibility aspects when selecting third-party.
- Conducting periodic audits and updates based on WCAG standards.
- Training staff to understand and apply accessibility standards and best practices.
Contact of the Supervisory Authority
If your concern is not addressed satisfactorily, you may escalate it to the Consumer Protection and Technical Regulatory Authority (TTJA), which supervises accessibility compliance under the Estonian implementation of the EAA.
- TTJA Website: https://ttja.ee
- Email: info@ttja.ee
- Phone: +372 667 2000
Statement Version
- This statement is valid from 28.06.2025
Feedback and Contact
We value user feedback and are committed to continuous accessibility improvements. If you experience accessibility issues or would like to request content in an alternative format, please contact us:
- Email: info@inbank.ee
- Phone: +372 640 8080
- Postal address: Niine 11, 10414 Tallinn, Estonia
We aim to respond to accessibility-related inquiries within 15 working days.